Legal Stuff: Let's wrap our head around how changes to the Code of Conduct impact our daily PM work. Together, we will work through real life examples to consider questions like: What does confidentiality mean? How is client defined? How is misleading and deceptive conduct measured? And what is a fiduciary relationship, anyway?

Technical Stuff: A bumper of a brainstorming session! Together, we will define just what it is that a customer requires at each stage of the property management transaction, to empower you to deliver it! We are talking the management authority, the application process, the lease, the move, the management, the vacate, the lot!

And would somebody please get this straight - how do I treat 6 months of rent paid in advance? Sure, we'd be happy to.

Trending Stuff: Digital disruption is here to stay, meaning a sneaky robot somewhere is preparing to pounce and your job is under threat. Or is it? Technology can advance an industry, but that industry's fundamentals ultimately remain the same. Find out why, and how you keep the robot at bay.

Service Stuff: Professionalism is essential in our industry - our customers demand it, and our regulators enforce it. But how much time do we take to define what professionalism means to us? What we exceed at, where our weaknesses are, and critically - what our customers actually need? We are guessing your day is pretty busy and there isn't a lot of time for this level of critical self assessment. Good thing we are dedicating some time to it at Mandoon Estate!